Service Policy

Last updated: April 10, 2025

1. Service Overview

At Vernaudon Photographe, we are committed to providing exceptional service for all your photography equipment needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: contact@vernaudon-photographe.com
  • Phone: +61881851984
  • Address: 12 Thomas St, Unley SA 5061, Australia

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM ACST
  • Saturday: 10:00 AM - 4:00 PM ACST
  • Sunday: Closed

3. Equipment Repair Services

3.1 Available Services

  • Camera body repairs and maintenance
  • Lens cleaning and calibration
  • Sensor cleaning and maintenance
  • Flash and lighting equipment repairs
  • Equipment firmware updates
  • Accessory repairs and replacement

3.2 Service Timeframes

Standard repair services typically require:

  • Initial Assessment: 1-2 business days
  • Minor repairs: 3-5 business days
  • Major repairs: 7-14 business days
  • Specialized repairs: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new equipment purchased from Vernaudon Photographe comes with:

  • 30-day satisfaction guarantee
  • 12-month warranty against manufacturing defects
  • Free initial inspection within first 30 days
  • Complimentary sensor cleaning for cameras

4.2 Extended Warranty

Optional extended warranty services include:

  • 24-month extended protection
  • Priority repair service
  • Annual maintenance check
  • Discount on future repairs

5. Professional Services

5.1 Equipment Calibration

  • Lens focus calibration
  • Flash color temperature adjustment
  • Monitor calibration
  • Camera sensor optimization

5.2 Training Services

  • Equipment operation workshops
  • Photography technique sessions
  • Lighting setup tutorials
  • Post-processing guidance

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Free
  • Detailed assessment: $40
  • Expert consultation: $80

6.2 Repair Costs

  • Minor repairs: $50-100
  • Major repairs: $150-500
  • Specialized repairs: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Comprehensive testing before return
  • Detailed service documentation
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Equipment make and model
  • Purchase date and location
  • Detailed description of issues
  • Photos of damaged components
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 90-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine parts and materials

10. Updates to Service Policy

Vernaudon Photographe reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.